Privacy Policy
Zürich Vocal Studio operates this online platform. This policy explains how we collect, use, disclose, and protect information about you when you use our site or engage with our services, such as vocal coaching, singing lessons, workshops, voice training, audition preparation, music theory lessons, and masterclasses.
Information We Collect
We collect information that you provide directly to us. This may include:
- Information necessary to provide our services, such as your name, contact details (like physical address if provided during registration or booking), and payment information.
- Information related to your singing background, goals, and any specific requirements you share with us to tailor our lessons and workshops.
- Information you provide when you communicate with us, request information, or participate in surveys or promotions.
We also automatically collect certain information when you visit or use our site. This may include:
- Technical information, such as your IP address, browser type, operating system, and usage data about your interaction with our site.
- Information collected through cookies and similar technologies.
How We Use Information
We use the information we collect for various purposes related to providing our services and operating our platform:
- To provide, operate, and maintain our services, including scheduling lessons and workshops, and delivering vocal coaching and related activities.
- To process transactions and send you related information, including confirmations and invoices.
- To communicate with you, respond to your inquiries, and provide customer support.
- To improve our services, develop new offerings, and understand how our site is used.
- To send you technical notices, updates, security alerts, and administrative messages.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- With your consent, to send you promotional communications about our services, special offers, or events.
Legal Basis for Processing (under GDPR and similar laws)
We process your personal data based on several legal grounds:
- Performance of a Contract: We process data when it is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract (e.g., to provide lessons or workshops you booked).
- Legitimate Interests: We may process data based on our legitimate interests, provided these interests are not overridden by your data protection rights. This includes improving our services, preventing fraud, and direct marketing (where permitted by law).
- Legal Obligation: We may process data where necessary to comply with a legal obligation.
- Consent: Where required by law, we will ask for your consent before processing your data for specific purposes, such as sending certain marketing communications.
Sharing of Information
We do not sell or rent your personal information to third parties. We may share information with third parties in the following circumstances:
- Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to perform services on our behalf, such as payment processing, website hosting, or analytics. These service providers are contractually bound to protect your data and process it only in accordance with our instructions.
- Legal Compliance and Protection: We may disclose your information if required to do so by law, in response to a legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: Information may be transferred as part of a corporate merger, acquisition, or sale of assets, provided the recipient agrees to protect your data in a manner consistent with this policy.
- With Your Consent: We may share your information with third parties when you give us your explicit consent to do so.
Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Data Retention
We retain personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller under certain conditions.
- Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us in writing using the physical address provided below.
Cookies and Similar Technologies
Our site may use cookies and similar technologies to enhance your user experience, analyze site usage, and for other purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
Children's Privacy
Our services are intended for individuals of all ages. However, we do not knowingly collect personal information from children without appropriate parental consent where required by law. If you believe we have collected information from a child without proper consent, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the beginning of the policy (Note: Per instructions, we are not including a date header, but internal records of changes are maintained). We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us in writing at:
Zürich Vocal Studio
25 Bahnhofstrasse
Zurich, Canton of Zurich, 8001
Switzerland